EZPass Indiana Login: Fast Indiana Toll Road Account Access

EZPass Indiana gives drivers a fast, cash-free way to pay tolls on the 157-mile Indiana Toll Road (I-80/I-90) and across 19 connected states. The official login portal at secure.indianatollroad.org lets users check account balances, view toll history, update payment methods, add vehicles, download statements, and manage transponders from any device. This page covers every part of the EZPass Indiana login process, account setup, transponder purchase, activation, mounting, mobile app use, fees, discounts, customer support, refund requests, dispute filing, and answers to common questions drivers ask about the Indiana Toll Road E-ZPass system.

EZPass Login helps drivers securely access their Indiana Toll Road account online. After signing in, users can check their account balance, view toll history, update payment methods, manage vehicles, activate transponders, and download account statements. The online portal makes it easy to handle toll account tasks from a computer, tablet, or smartphone without visiting a service center.

The EZPass Indiana login opens the door to the full account dashboard. From that dashboard, drivers can check their balance, see every toll charge, update credit card details, add new vehicles, and download monthly statements. The full login takes about two minutes when the credentials are ready. Below are the complete steps to log in to the EZPass Indiana portal without any problems.

Step 1: Open the Official EZPass Indiana Portal

Start by opening a modern web browser like Chrome, Firefox, Safari, or Edge. Type secure.indianatollroad.org into the address bar at the top of the browser. The site uses HTTPS and SSL encryption, so a small lock icon appears next to the URL when the connection is secure. Never log in through links sent in text messages or emails. The Indiana Toll Road Concession Company (ITRCC) never sends links that ask for login details or payment information.

Type the URL directly into the address bar to avoid scam sites.
Check the lock icon in the browser to confirm a secure connection.
Update the browser to the latest version before logging in.
Avoid public Wi-Fi networks when entering account details.
Bookmark secure.indianatollroad.org for faster access next time.

The login page shows two boxes. One is for the username. The other is for the password. These details were set during account creation. Type the username in the first box. Type the password in the second box. Passwords are case-sensitive. Caps Lock on the keyboard changes letters to capital letters, so check that key before clicking Login.

Enter the username or Customer ID in the first field.
Enter the password exactly as it was set during registration.
Click the Login button to access the account dashboard.
Use the “Show Password” option if available to confirm spelling.
Save login details in a password manager for future logins.

Step 3: Log In With Your Transponder Number

Forgot the username or password? The portal has a recovery option that uses the transponder number. The transponder number is printed on the front of the device or on the original packaging. Click “Forgot Username” or “Forgot Password” on the login page. Enter the transponder number and the email address on file. A reset link or username reminder arrives in the inbox within minutes.

Click “Forgot Username” or “Forgot Password” on the login screen.
Enter the 11-digit transponder number from the device or box.
Provide the email address linked to the account.
Open the email and follow the reset instructions within 30 minutes.
Call 574-675-4010 if the reset email does not arrive.

Step 4: Use the Account Dashboard

After login, the account dashboard appears with several sections. The sections cover Balance, Vehicles, Payment Methods, Statements, and Transponders. Drivers can check their current balance, review recent toll charges, add or remove vehicles, change credit card details, set up auto-replenishment, and download PDF statements. The dashboard is mobile-friendly. It works on phones and tablets without needing a separate app.

Check Balance: View the current prepaid toll balance.
View Tolls: See recent trips and toll charges by date.
Manage Payments: Add, remove, or update credit cards.
Update Details: Change address, phone, or email on file.
Download Statements: Get PDF copies of monthly toll history.

The EZPass Indiana login works on desktop computers, laptops, phones, and tablets. Save the login page to the browser bookmarks for faster access. Always log out after each session, especially on shared computers.

Login problems can stop a trip before it starts. The good news: most EZPass Indiana login issues have simple fixes. Below are the nine most common login problems drivers face, with clear solutions for each one.

Forgot Password

A forgotten password is the most common login problem. The reset process takes about five minutes. Go to secure.indianatollroad.org. Click the “Forgot Password” link below the login button. Enter the registered email address or transponder number. A reset link arrives in the inbox within a few minutes. Open the link and create a new password with at least 12 characters. Mix uppercase letters, lowercase letters, numbers, and symbols for stronger security.

Go to secure.indianatollroad.org and click “Forgot Password.”
Enter the email address or transponder number on file.
Check the inbox (and spam folder) for the reset link.
Create a new password with 12+ characters.
Use a password manager to store the new password safely.

Forgot Username

A lost username can lock drivers out of their accounts. Click “Forgot Username” on the EZPass Indiana login page. Enter the registered email address or transponder number. The system sends the username to the email on file within minutes. The Customer ID for EZPass Indiana login is the same as the username. Drivers who forget both can call 574-675-4010 for direct help from the customer service team.

Click “Forgot Username” on the login page.
Enter the email or transponder number linked to the account.
Receive the username in the inbox within 2-5 minutes.
Save the username in a password manager or secure note.
Call 574-675-4010 if the username does not arrive by email.

Account Locked

An EZPass Indiana account can lock after too many failed login tries. The lock protects the account from hackers. Wait 15 to 30 minutes for a temporary lock to clear on its own. For longer locks, call 574-675-4010 to speak with the technical support team. The agent will verify the account with the transponder number, security questions, or other account details. After verification, the agent unlocks the account.

Wait 15-30 minutes for a temporary lock to clear.
Call 574-675-4010 for permanent lockouts.
Verify identity with the transponder number and security questions.
Ask the agent to reactivate the suspended EZPass Indiana account.
Slow down on future logins to avoid repeat lockouts.

Browser Compatibility

Old browsers like Internet Explorer can cause login problems. The EZPass Indiana portal works best on Chrome, Firefox, Safari, or Edge. Update the browser to the latest version before logging in. Clear the browser cache and cookies to fix loading errors. Open a private or incognito window to rule out browser extension conflicts. These steps fix most browser-related login problems.

Use Chrome, Firefox, Safari, or Edge for best results.
Update the browser to the latest version (Settings > About).
Clear cache and cookies (Settings > Privacy > Clear Browsing Data).
Try a private or incognito window to rule out extension issues.
Disable pop-up blockers for the indianatollroad.org domain.

The EZPass Indiana login times out after a period of no activity. This protects the account on shared computers. The timeout can interrupt drivers who step away mid-session. Refresh the page and log back in to continue. Adjust the session length in Account Settings for longer timeouts. Always click the Logout button after each session on shared devices.

Refresh the page when the session expires.
Log back in with username and password to continue.
Adjust session length in Account Settings for longer timeouts.
Always log out after each session on shared devices.
Clear the browser cache on shared computers before leaving.

Internet Connection Problems

A weak internet connection can stop the login from completing. Test the connection with a speed test app or website. Move closer to the Wi-Fi router or switch to mobile data. Public Wi-Fi in hotels, cafes, and airports can be slow. VPNs can also cause login problems. Disable the VPN before trying to log in. Use a strong mobile data signal as a backup when Wi-Fi fails.

Test the connection with a speed test app.
Move closer to the Wi-Fi router for a stronger signal.
Switch to mobile data if Wi-Fi is weak.
Disable any active VPN before logging in.
Restart the router if the home network is slow.

Server Downtime

The EZPass Indiana servers go down for scheduled maintenance a few times each year. Downtime can also happen from heavy traffic during storms or holidays. Check the indianatollroad.org homepage for maintenance alerts. Follow ITRCC on social media for real-time updates. Wait one or two hours and try the login again if the server is down. Most maintenance windows last less than four hours.

Check indianatollroad.org for maintenance alerts.
Follow ITRCC on social media for outage updates.
Wait 1-2 hours and try the login again.
Sign up for email alerts to get outage notices by inbox.
Call 574-675-4010 to confirm if the server is down.

Technical Errors

Random technical errors can pop up on any website. The EZPass Indiana portal is no different. A blank screen, a stuck loading bar, or a strange error code can stop the login. Restart the device to clear temporary bugs. Clear the browser cache or update the mobile app. Try a different device to see if the problem is with the device or the portal. Call 574-675-4010 for help with stubborn errors.

Restart the device to clear temporary bugs.
Clear the browser cache and cookies.
Update the EZPass Indiana app to the latest version.
Try a different device or browser to find the cause.
Call 574-675-4010 for help with stubborn error codes.

Unauthorized Charges or Security Alerts

Strange charges or security alerts can mean someone tried to break into the account. Log in to the dashboard and check the billing history for charges that look wrong. Report any suspicious charges to ITRCC at 574-675-4010. Update the password right away. Enable two-factor authentication to stop future break-in tries. Never click links in text messages or emails about unpaid tolls. Those are scam attempts.

Log in and review the billing history for strange charges.
Report suspicious activity to ITRCC at 574-675-4010.
Update the password right away after any security alert.
Enable two-factor authentication for stronger account protection.
Never click links in scam texts or emails about unpaid tolls.

Strong login security protects the account from hackers and scam artists. Phishing scams that target toll road users have grown in recent years. Below are five simple ways to lock down the EZPass Indiana login.

Strong Passwords

A strong password is the first line of defense. Use at least 12 characters. Mix uppercase letters, lowercase letters, numbers, and symbols. Avoid names, birthdays, or simple words like “password123.” Change the password every six months. A password manager like LastPass, 1Password, or Bitwarden can create and store strong passwords for free.

Use 12+ characters with mixed letters, numbers, and symbols.
Avoid personal info like birthdays, names, or pets.
Use a password manager to generate and store passwords.
Change the password every 6 months.
Never reuse passwords across different websites.

Two-Factor Authentication

Two-factor authentication (2FA) adds a second step to the login. After entering the password, the system asks for a code sent to the phone or generated by an app. Enable 2FA in Account Settings > Security. Choose SMS codes or an app like Google Authenticator or Authy. Save backup codes in a safe place. The extra step stops most hackers.

Log in to secure.indianatollroad.org.
Go to Account Settings > Security > Two-Factor Authentication.
Choose SMS codes or an authenticator app.
Enter the verification code to confirm setup.
Save backup codes in a safe place for emergencies.

Log Out After Each Session

Leaving the account open on a shared computer is risky. Anyone can use the open session to make changes. Always click the Logout button at the top right of the dashboard. Set the session timeout to five minutes in Account Settings. The short timeout logs out the account automatically after five minutes of no activity.

Click the Logout button at the top right of the dashboard.
Avoid saving login details on shared computers.
Set the session timeout to 5 minutes for safety.
Clear the browser cache on shared devices.
Check session logs for any unknown logins.

Monitor Account Activity

Regular checks catch problems early. Review the billing history every week. Look for toll charges that did not happen. Set up email alerts for new charges or login attempts. Report any strange activity to ITRCC at 574-675-4010. The faster a problem gets reported, the easier it is to fix.

Review the billing history every week.
Set up email alerts for new charges or login attempts.
Report strange activity to ITRCC at 574-675-4010.
Check for credit card expiration dates each month.
Enable low balance alerts to avoid missed toll charges.

Avoid Phishing and Smishing Scams

Phishing emails and smishing texts pretend to be from ITRCC. They claim the driver owes unpaid tolls. They include a link to a fake website that looks real. The fake site steals login details. ITRCC never sends texts or emails asking for unpaid tolls by link. Always go to secure.indianatollroad.org by typing the URL in the browser. Report scam texts to the FTC and ITRCC.

Never click links in texts or emails about unpaid tolls.
Type secure.indianatollroad.org into the browser to log in.
Check the sender’s email address for the @indianatollroad.org domain.
Report scam texts to the FTC at reportfraud.ftc.gov.
Bookmark the real login page to avoid fake sites.

Signing up for EZPass Indiana is the first step toward cash-free tolls on the Indiana Toll Road. The signup process takes about 15 minutes online. Drivers can also sign up at CVS stores or through Amazon. Below are the full steps for each signup option.

Step 1: Visit the Official Registration Site

Go to indianatollroad.org on any browser. Click the “Sign Up” or “Open an Account” button on the homepage. The signup page asks for basic details: full name, address, phone number, email address, driver’s license number, and vehicle details. Have this information ready before starting. The signup form takes about 10 minutes to complete.

Go to indianatollroad.org and click “Sign Up.”
Have the driver’s license, vehicle registration, and payment info ready.
Enter the full legal name as it appears on the driver’s license.
Provide a working email address for account alerts.
Use a phone number that receives text messages for 2FA.

Step 2: Complete the Application Form

The application form has four sections: Personal Info, Vehicle Info, Payment Info, and Account Setup. Personal Info asks for the full name, address, phone, and email. Vehicle Info asks for the license plate number, make, model, year, and vehicle class (2-axle, 3-axle, etc.). Payment Info asks for credit card or bank account details. Account Setup lets drivers pick a username and password.

Fill in Personal Info with the full legal name and address.
Add Vehicle Info for each vehicle that needs a transponder.
Enter Payment Info with credit card or bank account details.
Pick a username and password for the EZPass Indiana login.
Agree to the EZPass Indiana terms and conditions.

Step 3: Set Up Payment and Funding

The new account needs a starting balance of $10 for personal accounts or $25 to $50 for commercial accounts. Add a credit card, debit card, or bank account for auto-replenishment. The auto-replenishment setting tops up the balance when it drops below a set level. A $15 transponder fee is also charged for online orders. The starting balance pays for the first few tolls.

Add a credit card, debit card, or checking account.
Fund the $10 minimum balance for personal accounts.
Enable auto-replenishment to avoid low balance alerts.
Pay the $15 transponder fee for online orders.
Save the payment method for future auto-replenishment charges.

Step 4: Receive and Activate the Transponder

After signup, ITRCC mails the transponder in 7 to 10 business days. The transponder comes with an 11-digit activation number. Log in to secure.indianatollroad.org. Go to Transponders > Add New Transponder. Enter the activation number and link the transponder to a vehicle. The activation completes in 24 to 48 hours.

Wait 7-10 business days for the transponder to arrive by mail.
Log in to secure.indianatollroad.org.
Go to Transponders > Add New Transponder.
Enter the 11-digit activation number from the package.
Link the transponder to a vehicle with a license plate number.

Drivers who need a transponder faster can visit a CVS store in Northern Indiana. CVS sells EZPass Indiana transponders for $25 ($15 transponder fee, $8 toll funds, $2 retail fee). Amazon also sells transponders for $25 each or $75 for a 3-pack. Activation happens online at secure.indianatollroad.org. The CVS and Amazon options skip the 7-10 day wait.

CVS stores in South Bend, Elkhart, Mishawaka, and Michigan City.
Amazon orders ship in 1-2 days with Prime.
Activation is required at secure.indianatollroad.org.
The transponder works 24-48 hours after activation.
Keep the activation number until the transponder is active.

What Is EZPass Indiana?

EZPass Indiana is the electronic toll collection system for the Indiana Toll Road. It uses RFID technology to read transponders as vehicles pass through toll plazas. Drivers with active accounts have tolls deducted automatically. No stopping, no cash, no coins. The system works on the 157-mile Indiana Toll Road and across 19 connected states.

How It Works

The EZPass transponder mounts on the inside of the windshield. As the vehicle drives through a toll plaza or under a toll gantry, an RFID reader sends a radio signal to the transponder. The transponder replies with the account number. The system checks the account balance. If the balance covers the toll, the toll gets deducted. The whole process takes about three seconds.

Mount the transponder on the windshield or front bumper.
Drive through dedicated E-ZPass lanes at toll plazas.
The RFID reader reads the transponder signal.
The toll is deducted from the prepaid account balance.
No stopping or cash is needed at the toll booth.

Key Benefits

EZPass Indiana saves time, money, and stress. Drivers skip long lines at cash toll booths. They pay slightly less than cash users on most toll roads. They get monthly statements for tax records. They can manage everything from the mobile app. The transponder also works in 19 other states, from Illinois to New York, without extra devices.

Skip long lines at cash toll booths.
Pay slightly less than cash users on most tolls.
Get monthly statements for tax and business records.
Manage everything from the mobile app or website.
Use one transponder across 19 connected states.

Where It Works

EZPass Indiana works on the Indiana Toll Road (I-80/I-90) from the Illinois border to the Ohio border. It works on the Chicago Skyway. It works on the RiverLink bridges between Indiana and Kentucky: Abraham Lincoln Bridge, John F. Kennedy Memorial Bridge, and Lewis and Clark Bridge. It also works on toll roads in Ohio, Pennsylvania, New York, New Jersey, Massachusetts, and 13 other states.

Indiana Toll Road (I-80/I-90): 157 miles across northern Indiana.
Chicago Skyway: connects to the Indiana Toll Road at the state line.
RiverLink bridges: three bridges between Louisville, KY and southern Indiana.
E-ZPass Group: 19 states from Illinois to Maine.
Out-of-state transponders: I-PASS, E-ZPass, and other compatible tags work too.

How to Purchase an EZPass Indiana Transponder

Buying an EZPass Indiana transponder is the first step toward cash-free tolls. There are four ways to buy: online, at CVS, on Amazon, or through customer service. Each option has different costs, wait times, and vehicle type rules. Below are the full details for each option.

Order Online at indianatollroad.org

Ordering online is the cheapest way to get an EZPass Indiana transponder. The total cost is $32: $15 transponder fee, $10 starting balance, and $7 shipping. The transponder arrives in 7 to 10 business days. Online orders work for all vehicle types, including cars, trucks, RVs, and commercial vehicles. The online account setup is part of the purchase process.

Go to indianatollroad.org and click “Purchase an E-ZPass.”
Create an account or log in to an existing one.
Pay $15 transponder fee, $10 starting balance, and $7 shipping.
Wait 7-10 business days for delivery by mail.
Activate the transponder at secure.indianatollroad.org.

Buy at CVS Retail Locations

CVS stores in Northern Indiana sell EZPass Indiana transponders for $25. The $25 covers a $15 transponder fee, $8 toll funds, and a $2 retail fee. CVS transponders are sticker-style and work on most cars, SUVs, and light trucks. The transponder is in stock and ready to take home. Activation happens online at secure.indianatollroad.org within 24 hours of purchase.

Visit a CVS in South Bend, Elkhart, Mishawaka, or Michigan City.
Pay $25 ($15 fee, $8 toll funds, $2 retail fee).
Get a sticker-style transponder for cars, SUVs, and light trucks.
Activate online at secure.indianatollroad.org within 24 hours.
The transponder works 24-48 hours after activation.

Order Through Amazon

Amazon sells EZPass Indiana transponders from the official ITRCC seller and TAGAAS LLC. A single transponder costs $25. A 3-pack costs $75. Prime members get delivery in 1 to 2 days. Standard shipping takes 3 to 5 days. Activation happens online after delivery. Amazon is a fast option for drivers who need a transponder quickly without going to a store.

Search for “EZPass Transponder Indiana Toll Road” on Amazon.
Buy from ITRCC or TAGAAS LLC to avoid fake products.
Pay $25 per transponder or $75 for a 3-pack.
Prime members get delivery in 1-2 days.
Activate at secure.indianatollroad.org after delivery.

Contact Customer Service for Special Cases

Commercial vehicles, RVs, and cars with metal windshields need special transponders. Call 574-675-4010 to order a bumper-mounted transponder or a commercial E-ZPass. The cost is $15 for the transponder fee plus $10 starting balance. Shipping is $5 to $10. Customer service also handles replacement transponders for lost or stolen devices.

Call 574-675-4010 for commercial vehicle orders.
Ask for a bumper-mounted transponder for special windshields.
Pay $15 fee, $10 balance, and $5-$10 shipping.
Request a replacement for lost or stolen transponders.
Set up an iZoom account for fleet or commercial billing.

Steps To Activate Your EZPass Indiana Transponder

A transponder that is not activated will not work at toll plazas. Activation links the transponder to the account and to a specific vehicle. The process takes about five minutes online. Below are the full steps to activate an EZPass Indiana transponder.

Step 1: Log In or Create an Account

Go to secure.indianatollroad.org. Log in with the username and password. New users click “Sign Up” to create an account. The account creation takes about 10 minutes. Have the driver’s license, vehicle registration, and credit card ready. Drivers who bought a transponder at CVS or Amazon need to create an account before activating the transponder.

Go to secure.indianatollroad.org.
Log in with the username and password.
Click “Sign Up” to create a new account if needed.
Have the driver’s license and vehicle registration ready.
Add a credit card or bank account for payments.

Step 2: Add the Transponder Number

Once logged in, go to Account Settings > Transponders > Add a New Transponder. The page asks for the 11-digit activation number. The number is printed on the front of the transponder or on the original packaging. Type the number carefully. Click Save to add the transponder to the account. Double-check the digits to avoid errors.

Go to Account Settings > Transponders > Add a New Transponder.
Find the 11-digit activation number on the device or box.
Type the number carefully to avoid errors.
Click Save to add the transponder to the account.
Wait 24-48 hours for activation to complete.

Step 3: Link the Transponder to a Vehicle

After adding the transponder, link it to a vehicle. Go to Account Settings > Vehicles > Add a Vehicle. Enter the license plate number, state, make, model, year, and vehicle class. For rental cars, add the start and end date of the rental period. The link ensures toll charges go to the right vehicle. Without a link, the toll will not post to the account.

Go to Account Settings > Vehicles > Add a Vehicle.
Enter the license plate, state, make, model, and year.
Pick the right vehicle class (2-axle, 3-axle, etc.).
Add rental start and end dates for temporary vehicles.
Click Save to link the transponder to the vehicle.

Step 4: Confirm Activation Status

Wait 24 to 48 hours for the activation to complete. Log in to the dashboard and check the Transponders section. The status should say “Active.” Drive through a toll plaza on the Indiana Toll Road to test the transponder. Check the billing history the next day to confirm the toll posted. If the toll did not post, call 574-675-4010 for help.

Wait 24-48 hours for activation to complete.
Check the Transponders section on the dashboard.
Confirm the status says “Active.”
Drive through a toll plaza to test the transponder.
Check the billing history to confirm the toll posted.
Call 574-675-4010 if the toll did not post.

Commercial and Replacement Cases

Commercial vehicle accounts use iZoom, a separate system for fleet billing. Call 574-675-4010 to set up an iZoom account. Replacement transponders for lost or stolen devices cost $15. Report lost transponders right away to stop unauthorized charges. The replacement ships in 5 to 7 business days. Drivers who lose a transponder can still pay tolls with Pay by Plate until the replacement arrives.

Call 574-675-4010 to set up iZoom for commercial accounts.
Report lost or stolen transponders right away.
Pay $15 for a replacement transponder.
Replacements ship in 5-7 business days.
Use Pay by Plate as a backup until the replacement arrives.

How to Mount an EZPass Indiana Transponder

A transponder that is mounted wrong will not read at toll plazas. Wrong mounting causes most toll violations. The mounting process takes about five minutes. Below are the full steps to mount an EZPass Indiana transponder the right way.

Step 1: Pick the Right Transponder Type

Most cars and SUVs use a sticker-style transponder that mounts on the inside of the windshield. Some cars, trucks, and RVs have metal windshields that block RFID signals. These vehicles need a bumper-mounted transponder. Check the ITRCC website for the list of vehicles that need a bumper transponder. Cars with tinted windshields at the top also need a bumper transponder.

Check the vehicle list at indianatollroad.org for special mounting.
Use a sticker transponder for standard cars and SUVs.
Use a bumper transponder for metal or heavily tinted windshields.
Call 574-675-4010 to ask about a specific vehicle.
Bumper transponders cost $15 plus shipping from customer service.

Step 2: Clean the Windshield

A clean windshield helps the sticker transponder stick for years. Use rubbing alcohol and a lint-free cloth to clean the mounting area. Let the area dry completely before mounting. Avoid areas with tint, dots, or decals. The clean area should be about two inches square for the sticker to stick well. Skip this step and the sticker can fall off in hot weather.

Use rubbing alcohol and a lint-free cloth.
Clean a 2-inch square area on the windshield.
Let the area dry completely before mounting.
Avoid areas with tint, dots, or decals.
Do not touch the adhesive side of the sticker.

Step 3: Place the Sticker Transponder

Mount the sticker transponder on the inside of the windshield. Place it about two inches below the rearview mirror. The exact spot can vary by vehicle. Look for the black-dotted area on the windshield, which is the best mounting location. Press the sticker firmly for 30 seconds to make sure it sticks. The adhesive needs 24 hours to fully bond.

Mount the sticker 2 inches below the rearview mirror.
Look for the black-dotted area for best placement.
Press the sticker firmly for 30 seconds.
Wait 24 hours before driving through a toll plaza.
Avoid touching or peeling the sticker after mounting.

Step 4: Install a Bumper Transponder

Bumper transponders mount on the front license plate or bumper area. The mounting location depends on the vehicle. The transponder comes with mounting hardware and instructions. Follow the included guide for the exact location. Make sure the transponder is level and free of obstructions. Test the transponder at a toll plaza to confirm it reads.

Follow the included guide for the exact mounting location.
Mount the transponder on the front license plate or bumper.
Make sure the transponder is level and free of obstructions.
Use the included hardware for a secure mount.
Test the transponder at a toll plaza to confirm it reads.

Test and Fix Detection Problems

After mounting, wait 24 hours and drive through a toll plaza. Check the billing history the next day to confirm the toll posted. If the toll did not post, the transponder did not read. Reposition the sticker transponder higher on the windshield. Clean the area again with alcohol. For bumper transponders, check for obstructions like license plate frames or dirt.

Wait 24 hours after mounting before testing.
Drive through a toll plaza and check the billing history.
Reposition the sticker transponder higher if it does not read.
Clean the area with alcohol if the sticker is loose.
Check bumper transponders for obstructions or dirt.
Call 574-675-4010 if the transponder still does not read.

How To Manage Your EZPass Indiana Account

The EZPass Indiana account dashboard is the control center for all toll activity. Drivers can check balances, add vehicles, set up auto-replenishment, update payment methods, and download statements. Below are the seven main account management tasks and how to do each one.

Check Your Balance

Log in to secure.indianatollroad.org. The current balance appears at the top of the dashboard. The dashboard also shows the last 30 days of toll charges. Set up low balance alerts to get an email or text when the balance drops below $5. A low balance can trigger toll violations if the account does not have enough funds for new tolls.

Log in to secure.indianatollroad.org.
Check the balance at the top of the dashboard.
Review the last 30 days of toll charges.
Set up low balance alerts for $5 or less.
Add funds before a long trip to avoid low balance issues.

Add or Remove Vehicles

Go to Account Settings > Vehicles. To add a vehicle, click “Add a Vehicle” and enter the license plate, state, make, model, year, and vehicle class. To remove a vehicle, click the vehicle and select “Remove.” Personal accounts can have up to five vehicles. Commercial accounts can have unlimited vehicles with the iZoom setup.

Go to Account Settings > Vehicles.
Click “Add a Vehicle” for new vehicles.
Enter the license plate, state, make, model, and year.
Click “Remove” to delete a vehicle from the account.
Personal accounts allow up to 5 vehicles.
Commercial accounts allow unlimited vehicles.

Set Up Auto-Replenishment

Auto-replenishment tops up the balance when it drops below a set level. Go to Account Settings > Payment Methods > Auto-Replenishment. Pick a trigger level (the balance that starts a refill) and a refill amount. settings are $2.50 trigger and $25 refill. The refill charges the credit card or bank account on file. Auto-replenishment stops missed toll violations.

Go to Account Settings > Payment Methods > Auto-Replenishment.
Pick a trigger level (e.g., $2.50).
Pick a refill amount (e.g., $25).
Link a credit card or bank account for the refill.
Save the settings to turn on auto-replenishment.
Review the refill history every month for accuracy.

Update Payment Methods

Go to Account Settings > Payment Methods. Add a new credit card or bank account. Remove old cards that have expired. The system charges a $1 test transaction to confirm the new card works. The $1 gets refunded within 48 hours. Keep at least one valid payment method on file at all times. An expired card can cause toll violations.

Go to Account Settings > Payment Methods.
Click “Add a New Card” to add a credit card.
Click “Add a New Bank Account” to add a bank account.
Remove expired cards from the account.
Confirm the new card with the $1 test transaction.
Keep at least one valid payment method on file.

View and Download Statements

Go to Account History > Statements. The page shows monthly toll statements for the last 12 months. Click a month to view the full statement. Click “Download PDF” to save the statement to the device. PDF statements are free. Paper statements cost $1 each. Download statements before tax season for easy record keeping.

Go to Account History > Statements.
View monthly statements for the last 12 months.
Click “Download PDF” to save the statement.
PDF statements are free.
Paper statements cost $1 each.
Save statements for tax and business records.

Update Contact Details

Go to Account Settings > Profile. Update the mailing address, phone number, and email address. The system sends low balance alerts and security alerts to the contact details on file. A wrong email means missed alerts. A wrong address means lost statements or new transponders. Update the contact details any time they change.

Go to Account Settings > Profile.
Update the mailing address.
Update the phone number.
Update the email address.
Save the changes right away.
Confirm the changes by checking the inbox.

Close or Manage Commercial Accounts

Personal accounts can be closed by calling 574-675-4010. The account must have a zero balance before closing. Commercial accounts use iZoom for fleet billing. Call 574-675-4010 to set up an iZoom account or close a commercial account. iZoom accounts can have multiple drivers, vehicles, and billing departments.

Call 574-675-4010 to close a personal account.
Bring the account balance to $0 before closing.
Call 574-675-4010 for commercial account setup.
iZoom accounts support fleet billing and multiple drivers.
Return all transponders when closing a commercial account.

EZPass Indiana Mobile App

The EZPass Indiana mobile app puts account management in the driver’s pocket. The app is free for iPhone and Android. Drivers can check balances, view toll history, add funds, update payment methods, and get push notifications for low balances. Below are the download steps, key features, and common fixes for app problems.

Open the App Store on iPhone or Google Play on Android. Search for “EZPass Indiana.” Look for the official ITRCC app with the ITRCC logo. Tap “Install” or “Get” to download. The app is about 25 MB. Download takes about 30 seconds on Wi-Fi. Open the app and log in with the EZPass Indiana login details. New users can create an account from the app.

Open the App Store (iPhone) or Google Play (Android).
Search for “EZPass Indiana.”
Look for the official ITRCC app.
Tap “Install” or “Get” to download.
Open the app and log in with the account details.
New users tap “Sign Up” to create an account.

Key App Features

The app mirrors the dashboard on the website. Drivers can check the current balance, view the last 30 days of toll charges, add funds to the account, update payment methods, add or remove vehicles, and enable auto-replenishment. The app also sends push notifications for low balances, new toll charges, and security alerts. Drivers can also use the app to file disputes and refund requests.

Check current balance on the home screen.
View the last 30 days of toll charges.
Add funds to the account with a credit card.
Update payment methods.
Add or remove vehicles.
Enable auto-replenishment.
Get push notifications for low balances and security alerts.
File disputes and refund requests from the app.

Fix App Problems

App problems usually have simple fixes. An app that will not open often needs an update. Check the App Store or Google Play for the latest version. An app that crashes needs a restart of the phone. An app that shows old data needs a manual refresh. Pull down on the home screen to refresh. An app that will not log in needs the latest login details. Reset the password if needed.

Update the app from the App Store or Google Play.
Restart the phone if the app crashes.
Pull down on the home screen to refresh data.
Reset the password if login fails.
Reinstall the app if problems continue.
Call 574-675-4010 for help with stubborn issues.

Benefits and Discounts of Using EZPass Indiana

EZPass Indiana offers several benefits over cash payments. Drivers save time at toll plazas, pay less than cash users on most tolls, get monthly statements, and use one transponder across 19 states. There are also discount programs for frequent bridge users. Below are the main benefits and discount details.

Save Time With Seamless Travel

EZPass users drive through dedicated lanes without stopping. The RFID reader reads the transponder in about three seconds. Cash users wait in lines that can stretch 15 to 30 minutes during peak travel times. EZPass users skip those lines. Drivers who use the Indiana Toll Road daily save about 20 minutes each way compared to cash users.

Dedicated E-ZPass lanes process vehicles in 3 seconds.
Cash lanes can take 15-30 minutes during peak times.
Daily commuters save about 20 minutes each way.
Road trippers skip long lines at busy toll plazas.
One transponder works across 19 connected states.

Lower Toll Costs

EZPass users pay less than cash users on most toll roads in the network. The savings add up over time. A 157-mile trip on the Indiana Toll Road costs about $16.21 with E-ZPass and $16.50 to $17 with cash. EZPass users in Illinois get up to 50% off with I-PASS. Pay by Plate adds a $1 to $3 processing fee per toll, which EZPass skips.

Indiana Toll Road: $16.21 (E-ZPass) vs. $16.50-$17 (cash).
Illinois Tollway: up to 50% off with I-PASS.
Pay by Plate adds $1-$3 per toll in fees.
RiverLink bridges: $2-$2.50 (E-ZPass) vs. $5 (Pay by Plate).
Annual savings: $100-$300 for daily commuters.

RiverLink Frequent-User Discount

Drivers who cross the RiverLink bridges often get a discount. The discount applies to the Abraham Lincoln Bridge, John F. Kennedy Memorial Bridge, and Lewis and Clark Bridge between Indiana and Kentucky. Drivers who cross 20 or more times in a month pay $1.50 per crossing. Standard E-ZPass users pay $2 to $2.50. Drivers must register with RiverLink at riverlinktolls.com.

Register at riverlinktolls.com with the EZPass account.
Cross 20+ times in a month for the discount.
Discount rate: $1.50 per crossing.
Standard rate: $2-$2.50 per crossing.
Pay by Plate rate: $5 per crossing.
Monthly savings: $15-$20 for daily commuters.

Other Benefits

EZPass Indiana also offers free monthly statements, easy dispute filing, refund requests for overcharges, and environmental benefits. Drivers who skip idling at cash toll booths save fuel. About 0.1 gallons of fuel is saved per toll stop, based on EPA data. Less idling means fewer emissions. EZPass users also avoid the hassle of finding exact change at toll booths.

Free monthly PDF statements for tax records.
Easy dispute filing online or by phone.
Refund requests for overcharges or duplicate tolls.
Fuel savings from less idling at toll booths.
Fewer emissions from less idling time.
No need to find exact change at toll booths.

Fees and Costs of Using EZPass Indiana

EZPass Indiana has several fees drivers should know. The transponder fee, monthly fee, account minimum, and toll rates all affect the total cost. Below is a breakdown of every fee and cost tied to EZPass Indiana.

Transponder Purchase Costs

The transponder cost depends on where it is bought. Online orders cost $15 for the transponder fee, $10 for the starting balance, and $7 for shipping. CVS sells transponders for $25 ($15 fee, $8 balance, $2 retail fee). Amazon sells them for $25 with Prime shipping in 1-2 days. Commercial accounts through customer service cost $15 plus $5-$10 shipping.

Online at indianatollroad.org: $32 total ($15 fee, $10 balance, $7 shipping).
CVS retail: $25 total ($15 fee, $8 balance, $2 retail).
Amazon: $25 per transponder or $75 for a 3-pack.
Commercial accounts: $15 fee plus $5-$10 shipping.
Replacement transponder: $15 fee plus shipping.

Monthly and Account Fees

The monthly fee is $1.50 per transponder. Drivers with five transponders pay $7.50 per month. Paper statements cost $1 each. PDF statements are free. Returned payment fees are $25 for failed credit card or bank account charges. Replacement transponders for lost or stolen devices cost $15. These fees all come out of the prepaid balance.

Monthly fee: $1.50 per transponder.
Paper statement fee: $1 per statement.
Returned payment fee: $25 per failed charge.
Replacement transponder fee: $15 per device.
Account minimum balance: $10 for personal, $25-$50 for commercial.

Toll Rates by Vehicle Class

Toll rates depend on the vehicle class. The chart below shows the cost for a full 157-mile trip on the Indiana Toll Road at key exits. Rates went up in July 2026.

Vehicle Class	Westpoint (Exit 1)	Portage-Eastpoint (Exit 23)	Full Trip (157 miles)
2-Axle (E-ZPass)	$2.73	$26.39	$16.21
2-Axle (Cash)	$2.70	$26.50	$16.50-$17.00
3-Axle (E-ZPass)	$5.46	$29.12	$32.42
4-Axle (E-ZPass)	$8.19	$36.85	$48.63
5-Axle (E-ZPass)	$10.92	$52.50	$64.84

Pay by Plate vs. EZPass

Pay by Plate is for drivers without an E-ZPass transponder. The system takes a photo of the license plate and mails an invoice. Pay by Plate costs more than E-ZPass. The toll rate is the same as cash, but a $1 to $3 processing fee is added to each invoice. Drivers have 30 days to pay before late fees kick in.

Pay by Plate toll rate: same as cash rate.
Processing fee: $1-$3 per toll.
Payment window: 30 days before late fees.
Late fee: $25-$50 per unpaid toll.
E-ZPass avoids the processing fee.

Violation and Penalty Fees

Toll violations happen when a driver goes through a toll plaza without enough balance or without a working transponder. The first violation costs $25 plus the toll amount. Repeat violations can cost up to $50 per toll. Unpaid violations can lead to registration holds or collections. Pay violations within 30 days to avoid extra fees.

First violation: $25 plus the toll amount.
Repeat violations: up to $50 per toll.
Unpaid violations: registration holds or collections.
Pay within 30 days to avoid extra fees.
Dispute violations online or by calling 574-675-4010.

Retail Locations for EZPass Indiana Transponder

Retail locations in Northern Indiana sell EZPass Indiana transponders for drivers who need one fast. CVS stores, Amazon, and customer service all offer transponders. Below are the main retail options and how to buy from each one.

CVS Pharmacy in Northern Indiana

CVS stores in South Bend, Elkhart, Mishawaka, Michigan City, and Fort Wayne sell EZPass Indiana transponders. The cost is $25 ($15 transponder fee, $8 toll funds, $2 retail fee). The transponder is a sticker-style for cars and SUVs. Call the store first to confirm stock. Some CVS stores may run out, especially during busy travel seasons.

South Bend: 2210 Edison Rd and 4403 W Western Ave.
Elkhart: 900 E Bristol St and 125 S Nappanee St.
Mishawaka: 210 N Main St.
Michigan City: 901 S 11th St.
Fort Wayne: 6279 E State Blvd.
Cost: $25 total at the front register.

Amazon Online Retail

Amazon sells EZPass Indiana transponders from ITRCC and TAGAAS LLC. A single transponder costs $25. A 3-pack costs $75. Prime members get delivery in 1-2 days. Standard shipping takes 3-5 days. Activation happens online at secure.indianatollroad.org. Make sure to buy from the official ITRCC seller to avoid fake products.

Search “EZPass Transponder Indiana Toll Road” on Amazon.
Buy from ITRCC or TAGAAS LLC only.
Single transponder: $25.
3-pack: $75.
Prime delivery: 1-2 days.
Activate at secure.indianatollroad.org.

Customer Service for Special Cases

Commercial vehicles, RVs, and vehicles with metal windshields need special transponders. Call 574-675-4010 to order a bumper-mounted transponder or a commercial E-ZPass. Customer service also handles replacement transponders for lost or stolen devices. The cost is $15 for the transponder fee plus $5 to $10 for shipping.

Call 574-675-4010 for special orders.
Commercial vehicle transponders available.
Bumper-mounted transponders for metal windshields.
Replacement transponders for lost devices.
Cost: $15 fee plus $5-$10 shipping.

In-Store Purchase Process

Buying a transponder at CVS takes about 5 minutes. Go to the front register. Ask for an EZPass Indiana transponder. Pay $25 by cash, credit card, or debit card. The cashier hands over the transponder in a sealed package with the activation number. Take it home and activate it at secure.indianatollroad.org within 24 hours.

Go to the front register at CVS.
Ask for an EZPass Indiana transponder.
Pay $25 by cash, credit card, or debit.
Get the transponder in a sealed package.
Activate at secure.indianatollroad.org within 24 hours.

How To Pay Unpaid Tolls on the Indiana EZPass Toll Road

Missed tolls need to be paid quickly to avoid late fees. The Indiana Toll Road offers several ways to pay unpaid tolls: online, by mail, by phone, and in person. Below are the full steps to check, pay, dispute, and prevent unpaid tolls.

Check Violation Status

Go to indianatollroad.org and click “Pay Unpaid Tolls.” Enter the license plate number and state. The system shows all unpaid tolls, including Pay by Plate tolls and toll violations. The page also shows the amount due, the toll location, the date, and any late fees. Drivers can also call 574-675-4010 to check violation status by phone.

Go to indianatollroad.org > Pay Unpaid Tolls.
Enter the license plate number and state.
Review all unpaid tolls and late fees.
Note the amount due, toll location, and date.
Call 574-675-4010 to check by phone.

Pay With Pay by Plate Online

Pay by Plate online is the fastest way to clear unpaid tolls. Go to indianatollroad.org > Pay Unpaid Tolls. Enter the license plate and select the tolls to pay. Pay with a credit card, debit card, or bank account. The system charges a $1 to $3 processing fee per toll. Save the confirmation number for records.

Go to indianatollroad.org > Pay Unpaid Tolls.
Enter the license plate number and state.
Select the tolls to pay.
Pay by credit card, debit card, or bank account.
Pay the $1-$3 processing fee per toll.
Save the confirmation number for records.

Pay Mailed Invoices

Drivers who get a mailed invoice for unpaid tolls can pay by mail or online. Follow the instructions on the invoice to pay online at indianatollroad.org. To pay by mail, send a check or money order to ITRCC Customer Care Center, 3200 Cassopolis St., Elkhart, IN 46514. Include the invoice number on the check. Pay within 30 days to avoid late fees.

Pay online at indianatollroad.org for faster processing.
Pay by mail with a check or money order.
Mail to: ITRCC Customer Care Center, 3200 Cassopolis St., Elkhart, IN 46514.
Include the invoice number on the check.
Pay within 30 days to avoid late fees.

Dispute or Request Refunds

Drivers who think a toll charge is wrong can file a dispute. Log in to secure.indianatollroad.org. Go to Account > Disputes. Select the toll charge to dispute. Enter the reason for the dispute. Upload any evidence, like photos of the transponder mounting or receipts. The ITRCC team reviews the dispute within 5 to 7 business days.

Log in to secure.indianatollroad.org.
Go to Account > Disputes.
Select the toll charge to dispute.
Enter the reason for the dispute.
Upload photos or receipts as evidence.
Wait 5-7 business days for a response.

Prevent Future Violations

The best way to avoid unpaid tolls is to keep the EZPass account in good shape. Keep the balance above $5 at all times. Enable auto-replenishment. Update the credit card before it expires. Mount the transponder the right way. Check the transponder monthly to make sure it is still on the windshield. These steps stop most unpaid tolls before they happen.

Keep the balance above $5 at all times.
Enable auto-replenishment with a valid credit card.
Update the credit card before it expires.
Mount the transponder the right way.
Check the transponder monthly for damage or loose mounting.
Set up low balance alerts for early warnings.

Plan Your Trip with the EZPass Indiana Toll Calculator

The toll calculator on indianatollroad.org helps drivers estimate the cost of a trip on the Indiana Toll Road. The calculator covers the full 157-mile road, the Chicago Skyway, and the RiverLink bridges. Below are the steps to use the calculator and plan a cost-effective trip.

Use the Toll Calculator

Go to indianatollroad.org > Toll Rates > Toll Calculator. Enter the entry point (e.g., Westpoint at the Illinois border) and the exit point (e.g., Eastpoint at the Ohio border). Select the vehicle class (2-axle, 3-axle, etc.). Pick the payment method (E-ZPass or cash). The calculator shows the estimated toll for the trip. Drivers can compare E-ZPass and cash rates to see the savings.

Go to indianatollroad.org > Toll Rates > Toll Calculator.
Enter the entry and exit points.
Select the vehicle class.
Pick the payment method (E-ZPass or cash).
Review the estimated toll amount.
Compare E-ZPass and cash rates for savings.

Check Rates in Your Account

Log in to secure.indianatollroad.org or the mobile app. Go to Account > Toll Rates. The page shows the latest toll rates for the Indiana Toll Road, the Chicago Skyway, and the RiverLink bridges. The page also shows recent toll charges by trip. Drivers can download the rate sheet as a PDF for offline reference.

Log in to secure.indianatollroad.org or the app.
Go to Account > Toll Rates.
Review the latest toll rates.
Check recent toll charges by trip.
Download the rate sheet as a PDF.

Confirm Transponder Compatibility

Before a long trip, confirm the transponder works in other states. EZPass Indiana works in 19 states. I-PASS works in 19 states, including Illinois with bigger discounts. Out-of-state E-ZPass and I-PASS transponders also work on the Indiana Toll Road. Check the transponder status on the dashboard. A transponder that is not active will not read at toll plazas.

Check the transponder status on the dashboard.
Confirm activation is complete (24-48 hours after signup).
Verify I-PASS works for bigger Illinois discounts.
Check RiverLink registration for bridge discounts.
Test the transponder at a local toll plaza before long trips.

EZPass Indiana Customer Service and Support

The EZPass Indiana customer service team helps with login problems, transponder issues, disputes, refunds, and account questions. Drivers can reach the team by phone, email, online chat, or in person. Below are the contact methods, dispute process, and common support topics.

Contact Methods

The main phone number is 574-675-4010. The line is open Monday to Friday, 8 AM to 5 PM EST. The email address is [email protected]. The online chat is at indianatollroad.org (bottom right corner) during business hours. The in-person office is at ITRCC Customer Care Center, 3200 Cassopolis St., Elkhart, IN 46514, open Monday to Friday, 8 AM to 5 PM EST.

Phone: 574-675-4010 (Monday-Friday, 8 AM-5 PM EST).
Email: [email protected].
Online chat: indianatollroad.org (bottom right corner).
In person: 3200 Cassopolis St., Elkhart, IN 46514.
Hours: Monday-Friday, 8 AM-5 PM EST.

Disputes and Refunds

Drivers can file disputes and refund requests through the customer service team. Log in to secure.indianatollroad.org and go to Account > Disputes. Pick the toll charge to dispute. Enter the reason. Upload evidence like photos, receipts, or screenshots. The team reviews the dispute in 5 to 7 business days. Approved refunds go back to the original payment method.

Log in to secure.indianatollroad.org.
Go to Account > Disputes.
Pick the toll charge to dispute.
Enter the reason for the dispute.
Upload photos or receipts as evidence.
Wait 5-7 business days for a response.

Support Topics

Customer service helps with login issues, transponder activation, mounting questions, balance checks, payment updates, vehicle additions, lost transponder reports, toll violations, dispute filing, refund requests, and account closure. The team can also explain the difference between E-ZPass and I-PASS, the monthly fee structure, and the rules for commercial accounts. The E-ZPass FAQ at indianatollroad.org covers most common questions.

Login and password reset help.
Transponder activation and mounting questions.
Balance checks and payment updates.
Vehicle additions and updates.
Lost transponder reports.
Toll violation and dispute help.
E-ZPass vs. I-PASS comparison.
Commercial account setup with iZoom.

How To Request a Toll Credit Refund

Drivers who were overcharged or have unused toll credits can request a refund. The process takes about 10 minutes online. Refunds go back to the original payment method. Below are the full steps for requesting a toll credit refund.

Step 1: Find the Issue

Log in to secure.indianatollroad.org. Go to Account History > Billing History. Review the list of toll charges. Look for duplicate charges, wrong amounts, or charges for trips that did not happen. Note the toll date, amount, and location for each issue. Drivers who closed their account can still request refunds within 90 days of closing.

Log in to secure.indianatollroad.org.
Go to Account History > Billing History.
Look for duplicate charges or wrong amounts.
Note the toll date, amount, and location.
Refund requests work within 90 days of account closure.

Step 2: Gather Your Records

Collect evidence to support the refund request. Take screenshots of the billing history. Save any receipts from toll payments. Note the transponder number for the device used during the trip. Write a short description of the issue. The more evidence, the faster the refund gets approved. Keep copies of all submitted documents.

Take screenshots of the billing history.
Save any toll payment receipts.
Note the transponder number for the trip.
Write a short description of the issue.
Keep copies of all submitted documents.

Step 3: Submit the Refund Request

Log in to secure.indianatollroad.org. Go to Account > Disputes/Refunds. Click “New Refund Request.” Select the toll charge from the list. Enter the reason for the refund. Upload the screenshots and receipts. Click “Submit.” The ITRCC team reviews the request in 5 to 7 business days. Approved refunds go back to the original payment method within 10 days.

Log in to secure.indianatollroad.org.
Go to Account > Disputes/Refunds.
Click “New Refund Request.”
Select the toll charge from the list.
Enter the reason for the refund.
Upload screenshots and receipts.
Click “Submit” and wait 5-7 business days.

Step 4: Follow Up

Check the dashboard for updates on the refund request. The status will change from “Pending” to “Approved” or “Denied.” Drivers who do not hear back within 7 business days should call 574-675-4010. Approved refunds go back to the credit card or bank account within 10 business days. Refund checks for closed accounts take 4 to 6 weeks by mail.

Check the dashboard for refund status updates.
Look for “Pending,” “Approved,” or “Denied” status.
Call 574-675-4010 if no update after 7 business days.
Approved refunds go back to the payment method in 10 days.
Refund checks for closed accounts take 4-6 weeks.

How To File a Dispute on a Toll Charge

Drivers who think a toll charge is wrong can file a dispute. The dispute process is similar to a refund request. The ITRCC team reviews the dispute and either waives the charge or confirms it. Below are the full steps for filing a toll charge dispute.

Step 1: Review the Charge

Log in to secure.indianatollroad.org. Go to Account History > Billing History. Review the toll charges for the past 90 days. Look for charges that look wrong, like charges for trips that did not happen, duplicate charges, or charges with the wrong vehicle class. Click on each charge for full details, including the toll plaza, date, time, and amount.

Log in to secure.indianatollroad.org.
Go to Account History > Billing History.
Review the last 90 days of toll charges.
Look for wrong charges, duplicates, or wrong vehicle class.
Click each charge for full details.

Step 2: Collect Proof

Gather evidence to support the dispute. Take screenshots of the billing history. Save any receipts from toll payments. Take photos of the transponder mounting if the dispute is about a missed read. Save the date, time, and location of the trip in question. Keep all evidence in one folder for easy upload.

Take screenshots of the billing history.
Save toll payment receipts.
Take photos of the transponder mounting.
Save the date, time, and location of the trip.
Keep all evidence in one folder.

Step 3: Send the Dispute

Log in to secure.indianatollroad.org. Go to Account > Disputes. Click “New Dispute.” Select the toll charge from the list. Pick the reason for the dispute (wrong amount, duplicate, vehicle class error, etc.). Upload the screenshots and photos. Click “Submit.” The ITRCC team reviews the dispute in 5 to 7 business days.

Log in to secure.indianatollroad.org.
Go to Account > Disputes.
Click “New Dispute.”
Select the toll charge from the list.
Pick the reason for the dispute.
Upload screenshots and photos.
Click “Submit” and wait 5-7 business days.

Step 4: Track the Outcome

Check the dashboard for updates on the dispute. The status changes from “Pending” to “Approved” or “Denied.” Drivers who do not hear back within 7 business days should call 574-675-4010. Approved disputes waive the toll charge. Denied disputes include a reason for the denial. Drivers can appeal denied disputes by calling customer service.

Check the dashboard for dispute status updates.
Look for “Pending,” “Approved,” or “Denied” status.
Call 574-675-4010 if no update after 7 business days.
Approved disputes waive the toll charge.
Denied disputes can be appealed by phone.

Contact and Visit EZPass Indiana

Drivers can reach EZPass Indiana customer service through the channels listed below. The customer service team handles login problems, transponder issues, balance checks, payment updates, dispute filing, and refund requests. The in-person office is open during business hours for drivers who prefer face-to-face help.

Official Website: secure.indianatollroad.org
Phone: 574-675-4010
Email: [email protected]
Online Chat: indianatollroad.org (bottom right corner)
In-Person Address: ITRCC Customer Care Center, 3200 Cassopolis St., Elkhart, IN 46514
Visiting Hours: Monday to Friday, 8 AM to 5 PM EST
Holiday Closures: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Frequently Asked Questions About EZPass Indiana

Below are answers to the most common questions drivers ask about EZPass Indiana. These answers cover login help, transponder purchase, activation, mounting, account management, toll payments, and customer service. Each answer gives the facts drivers need to handle EZPass Indiana on their own.

Where Can I Buy an E-ZPass Transponder in Northern Indiana?

Drivers can buy an E-ZPass transponder in Northern Indiana at CVS stores in South Bend, Elkhart, Mishawaka, Michigan City, and Fort Wayne for $25. The $25 covers a $15 transponder fee, $8 in toll funds, and a $2 retail fee. Drivers can also order online at indianatollroad.org for $32 ($15 transponder fee, $10 starting balance, $7 shipping). The online order takes 7 to 10 business days to arrive. Amazon sells transponders for $25 each or $75 for a 3-pack, with Prime delivery in 1 to 2 days. Commercial vehicles and cars with metal windshields need a special transponder, which can only be ordered by calling 574-675-4010. All transponders, no matter where they are bought, need activation at secure.indianatollroad.org before use. Activation takes 24 to 48 hours. The transponder works on the Indiana Toll Road, the Chicago Skyway, the RiverLink bridges, and 19 other states in the E-ZPass network. Drivers who need a transponder fast should buy at CVS or Amazon. Drivers who want the cheapest option should order online and wait for shipping.

How Do I Activate My EZPass Indiana Transponder?

Activation is the step that links the transponder to the EZPass account and to a specific vehicle. The process takes about five minutes online. First, log in to secure.indianatollroad.org with the username and password. Drivers who do not have an account need to create one with the driver’s license, vehicle registration, and credit card. Second, go to Account Settings > Transponders > Add a New Transponder. Enter the 11-digit activation number from the front of the transponder or from the original packaging. Click Save. Third, link the transponder to a vehicle by going to Account Settings > Vehicles > Add a Vehicle. Enter the license plate, state, make, model, year, and vehicle class. Click Save. Fourth, wait 24 to 48 hours for activation to complete. Log in to the dashboard and check the Transponders section to confirm the status says “Active.” Drive through a toll plaza on the Indiana Toll Road to test the transponder. Check the billing history the next day to confirm the toll posted. Drivers who have problems with activation should call 574-675-4010 for direct help. Lost activation numbers can be replaced by customer service for free.

How Do I Mount an EZPass Indiana Transponder Correctly?

Correct mounting is the key to making sure the transponder reads at every toll plaza. Wrong mounting causes most toll violations. First, check the vehicle type. Most cars and SUVs use a sticker-style transponder on the inside of the windshield. Cars with metal windshields, tinted windshields at the top, or special windshields need a bumper-mounted transponder. The list of vehicles that need a bumper transponder is at indianatollroad.org. Second, clean the mounting area with rubbing alcohol and a lint-free cloth. Let the area dry completely. Avoid areas with tint, dots, or decals. Third, place the sticker transponder about two inches below the rearview mirror. Look for the black-dotted area on the windshield, which is the best mounting location. Press the sticker firmly for 30 seconds. Wait 24 hours before driving through a toll plaza to let the adhesive bond. Fourth, for bumper transponders, follow the included guide for the exact mounting location. Mount the transponder on the front license plate or bumper area. Make sure the transponder is level and free of obstructions. Test the transponder at a toll plaza to confirm it reads. Reposition if needed.

How Do I Manage My EZPass Indiana Account?

The EZPass Indiana account dashboard is the control center for all toll activity. Log in to secure.indianatollroad.org with the username and password. The dashboard shows the current balance, recent toll charges, registered vehicles, payment methods, and transponder status. Drivers can check the balance, add or remove vehicles, update payment methods, set up auto-replenishment, view and download monthly statements, update contact details, and close the account. The mobile app at the App Store or Google Play offers the same features on a phone or tablet. Push notifications alert drivers to low balances, new toll charges, and security alerts. Drivers with multiple vehicles can have up to five vehicles on a personal account. Commercial accounts with iZoom support unlimited vehicles. The account minimum balance is $10 for personal accounts and $25 to $50 for commercial accounts. Auto-replenishment tops up the balance when it drops below a set level, like $2.50. Drivers who need help managing the account can call 574-675-4010, email [email protected], or use the online chat at indianatollroad.org.

What Are the Benefits of Using EZPass Indiana?

EZPass Indiana offers several benefits over cash payments on toll roads. First, drivers save time. EZPass users drive through dedicated lanes without stopping. The RFID reader reads the transponder in about three seconds. Cash users wait in lines that can stretch 15 to 30 minutes during peak travel times. Second, drivers save money. EZPass users pay less than cash users on most tolls. A 157-mile trip on the Indiana Toll Road costs about $16.21 with E-ZPass and $16.50 to $17 with cash. Illinois drivers with I-PASS get up to 50% off. Third, drivers get a free monthly statement for tax and business records. Fourth, drivers use one transponder across 19 states, including Ohio, Pennsylvania, New York, New Jersey, Massachusetts, and Illinois. Fifth, drivers who cross the RiverLink bridges between Indiana and Kentucky 20 or more times in a month get a discount of $1.50 per crossing. The discount requires registration with RiverLink at riverlinktolls.com. Sixth, drivers skip the hassle of finding exact change at toll booths. Seventh, drivers save fuel by skipping idling at cash toll booths. EPA data shows about 0.1 gallons of fuel is saved per toll stop. Eighth, drivers can manage everything from the mobile app, including balance checks, payment updates, and dispute filing.

What Are the Fees and Costs of EZPass Indiana?

EZPass Indiana has several fees drivers should know. The transponder fee is $15 for online and CVS orders, plus $7 shipping for online orders or $2 retail fee at CVS. The starting balance is $10 online or $8 at CVS. The monthly maintenance fee is $1.50 per transponder. Paper statements cost $1 each. PDF statements are free. Returned payment fees are $25 for failed credit card or bank account charges. Replacement transponders for lost or stolen devices cost $15. Toll rates depend on the vehicle class and the distance traveled. A 2-axle vehicle pays $2.73 at the Westpoint exit and $26.39 at the Portage-Eastpoint exit on the Indiana Toll Road. A full 157-mile trip costs $16.21 with E-ZPass and $16.50 to $17 with cash. Commercial vehicles pay more based on the number of axles. Pay by Plate tolls cost the same as cash, plus a $1 to $3 processing fee per toll. Toll violations cost $25 for the first violation and up to $50 for repeat violations. Unpaid violations can lead to registration holds or collections. Drivers can avoid most fees by keeping the balance above $5, enabling auto-replenishment, and updating the credit card before it expires.

How Do I Contact EZPass Indiana Customer Service?

Drivers can reach EZPass Indiana customer service through several channels. The main phone number is 574-675-4010. The line is open Monday to Friday, 8 AM to 5 PM EST. Drivers can also email [email protected]. The online chat is at indianatollroad.org in the bottom right corner of the page. The chat is available during business hours. For face-to-face help, drivers can visit the ITRCC Customer Care Center at 3200 Cassopolis St., Elkhart, IN 46514. The office is open Monday to Friday, 8 AM to 5 PM EST.

EZPass Indiana Login: Complete Walkthrough